Call Centre and Customer Service
Qualification ID:14348
Duration:30 Hours
Learnership:No
NQF Level:2
NQF Credits3
Recognition of Prior LearningYes
Entry requirements:Communication NQF Level 1
Mathematical Literacy NQF Level 1
Purpose:Learners will be learning towards obtaining a national qualification at level 2 or are working in an administrative environment, including SMME`s (Small, Medium and Micro Enterprises), where the acquisition of competence against this standard will add value to the learner`s job, or chances of finding employment.

Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and improved performance.

The qualifying learner is capable of:
• Employing effective telephone etiquette
• Answering telephone according to organisational standards
• Processing incoming calls according to organisational standards
• Processing incoming calls according to organisational standards

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