Enhanced Employability Skills
Qualification ID:120305 & 12153 & 120310 & 13930
& 114974
& 8535
Duration:330 Hours
Learnership:No
NQF Level:5 & 5 & 5 & 3 & 2 & 4
NQF Credits33
Recognition of Prior LearningYes
Entry requirements:Communication NQF Level 4
Purpose:US: 120305
This Unit Standard will be useful to learners who are working within the Public Sector, Local Government, commercial or community environment. It will enable learners to apply knowledge, skills and insight in leadership as part of their job. This standard will also add value to public officials involved in integrated
development planning, public sector management or administration specialities.

The qualifying learner is capable of:
• Explain the concept of emotional intelligence and how these impacts on leadership.
• Analysing the relationship between emotional intelligence and self-awareness in relation to leadership.
• Analysing the relationship between emotional intelligence and self-management in relation to leadership.
• Analysing the relationship between emotional intelligence and social awareness in relation to leadership.
• Applying techniques for responding to situations in an emotionally intelligent manner.

US 12153
The purpose of the unit standard requires learners to follow a process in writing texts and reports required in business. It is intended to promote clear, unambiguous communication in plain language and to improve the quality of written reports and other texts that are specific to a business environment, require a particular
format and may include specified legislated requirements. The unit standard enables learners to recognise and effectively use textual conventions and features specific to business texts.

The qualifying learner is capable of:
• using textual features and conventions specific to texts
• identifying the intended audience for the communication
• identifying the purpose of a text
• selecting the appropriate text type, format and layout for the purpose
• organising and structuring a technical text appropriately
• using appropriate grammar conventions
• drafting and editing a technical text
• recognising errors and checking for accuracy
• presenting the same information in different ways
• using plain language in business


US 120310
This Unit Standard is intended for elected political leaders and public sector officials involved with the service delivery activities that require use of public assets to render services to the communities. This Unit Standard
contributes to the development of management skills of South Africa's public officials and political executives, strategic executive managers and other role-players contributing to the development of improved service delivery to communities. The qualifying learner will be able to apply the appropriate knowledge, skills and values to employ client service techniques that are suited to varying customer
behaviour and characteristics.

The qualifying learner is capable of:
• Analysing the relationship between service communication and client behaviour and characteristics.
• Applying client service techniques.
• Applying client techniques to high-risk customer relations.
• Applying professional conduct in service provision.

US 13930
Learners will be learning towards obtaining a national qualification at level 3 or are working in an administrative environment, including SMME`s (Small, Medium and Micro Enterprises), where the acquisition of competence against this standard will add value to the learner`s job, or chances of finding employment.

Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and improved performance.

The qualifying learner is capable of:
• Overseeing the reception of visitors
• Ensuring that visitors are consulted according to organisational requirements
• Monitoring visitors` satisfaction

US 114974
The typical scope of this Unit Standard is:
• Customer enquiries from internal and external customers including, but not limited to, needs, problems, complaints, requests for specific information and enquiries of a general nature.
• Customer interaction may be face to face and/or on the telephone.
• An approach to a customer includes, but is not limited to resolving conflict, dealing with aggression, empathy and awareness of issues of diversity.

US 8535
The learner achieving this unit standard will be able to use a broad knowledge of South Africa and a local region to enhance a tourist's experience of South Africa and their overall image of the country and its tourism service.
Local and national knowledge enables the learner to broaden and deepen their performance and competence in the tourism industry. A better knowledge of South Africa contributes a tourism sector embedded in the diversity of South Africa and its growing sense of nationhood.

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